Jollibet Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register an account with Jollibet, we collect personal information that is necessary to verify your identity and comply with Philippine regulatory requirements. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals accurately. When you use the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us detect unusual account behaviour, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect any personal information beyond what is reasonably necessary for the purposes described in this policy.

The personal information collected by Jollibet is used primarily to operate your account, process transactions, and deliver the gaming services you have signed up for. We use your identity documents to complete the Know Your Customer verification process required under Philippine gaming regulations, ensuring that all accounts belong to real, eligible players. Your contact details are used to send you important account notifications, security alerts, and responses to any support requests you submit. Transaction data is retained to maintain accurate financial records, resolve payment disputes, and comply with anti-money laundering obligations. We may also use aggregated, anonymised data to analyse platform usage trends and improve the features available to all Filipino players. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.

Jollibet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal request. Any such disclosure will be limited strictly to what is required by law, and we will notify you where we are legally permitted to do so. We do not transfer your personal data outside the Philippines except where necessary to operate the platform and where appropriate data protection safeguards are in place.

As a registered player on Jollibet, you have the right to access the personal information we hold about you at any time by submitting a request through our support channel. You may also request that we correct any inaccurate or incomplete information in your account profile, and we will process such requests promptly. If you wish to close your account and request the deletion of your personal data, you may do so subject to our legal obligations to retain certain records for regulatory and financial compliance purposes. You have the right to object to the processing of your data for any purpose that is not strictly necessary for the operation of your account, and we will honour such objections where legally required. If you have concerns about how your data is being handled, you are encouraged to contact our support team, and we will respond within a reasonable timeframe. For further information about your data rights under Philippine law, you may also refer to the National Privacy Commission.

Jollibet uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a consistent experience across sessions. Essential cookies are required for the platform to operate and cannot be disabled, as they manage your login session, remember your preferences, and protect against cross-site request forgery. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the service. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the Jollibet platform.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the Jollibet platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you suspect that your account or personal data has been compromised, please contact our support team immediately so that we can take appropriate action to protect your information.